- Before Contacting Customer Support.
- Please. Ensure that you have exhausted the extensive resources available in our FAQ and Online Knowledgebase before contacting our customer support team. Over 95% of the questions we receive are answered directly in these areas.
- To Contact Customer Support
- Fill out all of the appropriate fields below. Include a detailed description of the nature of your request or the problem you are experiencing so that we can quickly and efficiently provide you with support. Failure to provide us with explicit details about your issue will greatly delay the amount of time it requires you to receive support. We answer all customer support issues as quickly as possible, in the order they are received. Please allow up to 48 hours for a response. Typically the amount of time for a response is 1-2 hours, but this varies depending on the day of the week and time of day you send your request to us.
- Your Personal Information is Important. We Keep it Private and Secure.
- Any information that we collect from a visitor to our website, or a purchaser of one of our products, securely stored and remains 100% private. All sensitive information we store is securely encrypted with AES-256bit encryption and all personal information is always sent over secure SSL with the strongest security available.
Being a trusted online merchant provider, with thousands of affiliates and hundreds of partners, we maintain a strict privacy policy that your information is never released to any third party for any reason. Your information will never be sold, rented or given away, and all information that is stored is encrypted to prevent this information from being obtained by any individual or third party.
What Information We Collect
- Cookies
- The main thing that most websites collect is called a cookie. It is a small file stored by your web browser on your computer. The most common reason for this cookie is to track your previous login if you are a member. This cookie remembers your previous login so you will not have to login each time you visit our website. If you do not want cookies enabled, you must disable them in your web browser. Aside from your login information, our cookie will also seek to determine if you have visited our website before, solely for the purpose of keeping track of unique visitors versus repeat visitors. Our cookie will also determine the country that you are visiting from, for the sole purpose of tracking our demographics. No information aside from this is stored in the cookie and no personally identifying information is stored. We do not know anything about you aside from what is listed above.
- User Logins
- If you have purchased a product from us in the past, you have access to your Member's Page, which gives you access to such things as previously placed orders, email addresses on file with us, and your subscriptions to any additional services we offer. From this page you can, at any time, choose to opt-out of any email subscriptions and/or update your email address on file with us.
If you have a recurring payment plan with us for additional services, you will also notice that your credit card information is partially displayed to allow you to cancel your subscription or update the card you have on file with us. The reason the credit card information is only partially displayed is to prevent it from being fully displayed if someone gains access to your email account and attempts to access your member's page. This helps prevent your information from being accidently obtained by someone else.
What We Do With the Information We Collect
- Your information never leaves the security of our encrypted database storage.
The only reason we collect and store the information above is to improve the experience our visitors and registered users have with our products and services. We never release any of this information to any individual or company.
We use the information in various ways. The main reason we collect information is to customize our products and services based on the needs of our customers. We also use the information to find out how many unique visitors are coming to the site. The only information that we collect that identifies you as an individual is when you place an order through our site, and that is for order verification purposes. This type of information is secured with the highest grade encryption available to prevent it from being obtained or leaked.
Our Guarantee
- All information secured on our site is encrypted. The type of encryption used is called SSL (Secure Socket Layer) and the company that issues our security certificates guarantees that the information is secure by guaranteeing it with a $50,000 protection guarantee. You will notice the green bar at the top of your web browser with our company name. If you click on this, you will see that all information transmitted between your computer and our website is encrypted and cannot be interfered with or distinguished during transmission. Rest assured your information is secure and that no third-party will ever be able to obtain this information.
Our company and its employees go through a rigorous procedure to ensure its compliance with the highest standards of security procedures. Our entire website is PCI compliant, which is a thorough third party verification to ensure our website and company consistantly maintains these internationally accepted standards introduced by major banks and credit card merchants. Both our website and our procedures for collecting and storing information is randomly tested by a trusted third party to ensure that the information is secure and unobtainable by an outside source. This random check ensures that at any given time, we are compliant with the highest standards to provide online services.
Have Questions?
- If you have any questions regarding this procedure, feel free to contact us at any time for further information.
- This page is temporarily unavailable as we transition our support pages to reflect recent changes. Please contact our support with any questions. We appreciate your patience as we work to make this page available.
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